Frequently Asked Questions
How do I reschedule a cleaning with The Cleaning Authority?
It’s simple. Call the local office at 571-788-1990 and speak with a representative from VA Professional Clean. They will assist you in rescheduling your cleaning.
What if I’m not satisfied with the service?
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
Do I need to be home during the cleaning?
No, you do not need to be home during the cleaning, although you are welcome to be there if you prefer. Many of our customers give us access via a lockbox or a spare key for their convenience. We ensure the property is secured before we leave.
What should I do before the cleaning team arrives?
To help us get the job done efficiently, we recommend picking up any personal items or valuables. If you’re having specific areas cleaned, such as the kitchen or bathroom, please make sure these spaces are accessible.
6. How much does cleaning service cost?
Our pricing varies depending on the size of the property and the type of cleaning service you require. We offer free estimates! Feel free to contact us for a personalized quote, and we’ll be happy to give you an accurate estimate.
Do you offer one-time cleanings or only recurring services?
We offer both one-time cleaning services as well as recurring options. Whether you need a deep clean before an event, a move-in/move-out cleaning, or regular maintenance, we can accommodate your needs.
Are your cleaning staff trained and insured?
Yes, all of our cleaning professionals are thoroughly trained and fully insured. We take great care in hiring individuals who are trustworthy, experienced, and committed to delivering high-quality service.
Do you provide cleaning supplies and equipment?
Yes, we provide all the necessary cleaning supplies and equipment for the job. Our team uses professional-grade tools to ensure the best results. However, if you prefer us to use your own products, please let us know in advance.
How long will the cleaning take?
The time it takes for a cleaning service depends on the size of the property and the type of service. A standard home cleaning usually takes a few hours, while deep cleanings or larger spaces may take longer. We’ll provide you with an estimated time frame when you book your service.
What type of payment do you accept?
We accept a variety of payment methods, including credit/debit cards, cash, and online payment options. Payment is typically due upon completion of the cleaning service.